Sticky: The Official Magic FAQ

Mon Jul 10, 2017 3:21 pm

Hi everyone, I've created this topic to answer some of the most commonly asked questions in one place, especially the ones we get emailed often. I'll continue to update them regularly. If you have any other suggestions, reply to this post and I'll incorporate your ideas, although I reserve the right to edit your words for clarity/correctness :ugeek:.

General/Technical Questions

Does Magic have [xxx] feature? How do I use [xxx] feature?
If you haven't purchased Magic yet, please make sure to download the free Magic Demo before doing anything else. I'm always surprised at how many people seem to purchase the full version before trying the Demo :o . The Demo requires no registration, costs nothing, and has 99% of the functionality of the full version.

After that, if you still have questions, your first stop should always be the official User's Guide. It's one big web page, so it's really easy to do a keyword search in your browser, and there's also a handy Table of Contents.

If you can't find the answer in the User's Guide, do a quick search here on the forums. There are about 1000 questions answered here :).

There are also some really helpful topics in the Tutorials forum, including some tutorial videos.

Do I own the content I create with Magic?
Yes, absolutely. And we don't charge you any additional fees to use Magic for commercial purposes. However, we aren't responsible for any content you import into your Magic projects (videos, images, songs, etc.) -- you should check with the owner(s) of that content.

After I upload my Magic movies to YouTube/Vimeo/etc., they don't look as good. Why?
Unfortunately, the data rate (bandwidth) of YouTube/Vimeo/etc. is much more limited than what Magic creates, and your video will always be re-compressed, potentially causing artifacts. Most video streaming sites are designed for natural camera footage, not animation. There's not much you can do except upload your video at the highest quality possible.

Does Magic run on a Hackintosh?
Usually it does, but we don't officially support Hackintosh due to numerous hardware incompatibilities, and there's not much support we can give you for any problems you might encounter. If you have a PC, we strongly recommend you install Windows and run Magic from there.

I want to learn more about GLSL shaders. Where should I start?
We have found that is a good introductory resource. Also make sure to check out and so you can play with examples directly in your web browser.

Magic crashes when I do [xxx]. Is that normal?
No, absolutely not! Our goal is no crashes, ever.

At this point, Magic is extremely stable. But if it does crash in the latest version, make sure you are running the latest drivers for your hardware, especially your graphics driver. Graphics drivers are notorious for causing crashes. If the crash still happens, post a new topic with as much information as you can, including screenshots, hardware/OS config, etc. Fixing crashes is always our #1 top priority.

Magic seems to behave strangely or improperly when I do [xxx]. Is that normal?
If you think something isn't working the way it should in the latest version of Magic, it could be a bug. Please post a new topic and let us know!

How can I get the latest full version of Magic?
You can either download it directly in the application by selecting Help > Check For New Version Now in the main menu, or you can go to our Full Version Download Page.

License/Activation Questions

Can I transfer my Magic license from one computer to another?
Yes. Use the Help > Deactivate command in Magic's main menu. It will reset your license so you can activate on a different computer.

Can I transfer my Magic license between Mac and PC?
Yes. If you want to transfer your license from one computer to another (see above), it doesn't matter what OS you transfer to.

Can I use the same license on two computers at the same time?
Only if you purchased two activations on that license. We want to be able to offer one activation for a very reasonable price, because the majority of users don't need more than one activation. If we included two activations in the basic license, we would be forced to raise the price.

I can't find my license key. Can you send it to me again?
Use this form:

I upgraded my computer's software or hardware (operating system, hard drive, motherboard, etc.), and Magic no longer recognizes the activation. What should I do?
We've tried to make Magic as resistant as possible to software/hardware upgrades, but sometimes it doesn't work. Please contact us and we will be happy to reset your activation.

My computer was lost/stolen/damaged/sold, and I can't use the Help > Deactivate command. What can I do?
Please contact us and we will be happy to reset your activation.

Purchase/Payment Questions

Can I get a discount for adding an activation to an existing license?
No, unfortunately not. We have certain fixed costs per transaction, so we can only provide discounts when two or more activations are purchased in the same transaction.

If I purchase Magic now, how long can I use it for?
Forever! We don't charge monthly or yearly subscription fees, and we only charge for major upgrades (for example, V2 -> V3). But each major version is designed to last 3-4 years, and you don't have to upgrade if you don't want to.

My credit card payment was declined, but I'm certain I provided the correct information. What's going on?
We have recently implemented very strict security standards to protect our users and prevent the ever-growing problem of online credit card fraud. We only accept credit cards from banks and countries that support AVS (Address Verification System), which matches your billing address to your card number. If your bank or country doesn't support AVS, you will need to use PayPal to purchase Magic.

My credit card payment was declined, but I still see a charge in my account. What's going on?
Sometimes a declined payment will still appear in your credit card account, but it will almost always disappear after 3-5 business days. We wish we could improve this situation but unfortunately it's due to our merchant processor, and there's nothing we can do.
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