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Changed HDD to SSD, can't run program

Posted: Tue Oct 18, 2022 1:33 am
by OldNick
This morning I was told that my Licence Key was invalid. I found the key in my emails, but was then told I had activated the licence on the max number of computers. I was sternly warned that if I submitted the form to deactivate the key I was persona non grata as far as that was concerned, for a year.

I can't use Help-> deactivate because I can't run Magic. I asked to resend key but received the same key which of course is not usable.

Where to now please?

Any advice much appreciated.

Nick

Re: Changed HDD to SSD, can't run program

Posted: Tue Oct 18, 2022 7:46 pm
by Magic
Hi Nick, please go to https://magicmusicvisuals.com/licenseDeactivation which is intended exactly for your situation.

Re: Changed HDD to SSD, can't run program

Posted: Tue Oct 18, 2022 10:35 pm
by OldNick
Thanks for the reply. In the end I did just that. What made me hesitate was:
"Before proceeding, please note that this page is intended only for "emergency" situations and is_ limited to once per activation per year_. " which worried me a bit

Nick

Re: Changed HDD to SSD, can't run program

Posted: Tue Oct 18, 2022 11:20 pm
by Magic
That limitation doesn't affect your ability to deactivate the program locally by selecting Help > Deactivate from the main menu.

Re: Changed HDD to SSD, can't run program

Posted: Tue Oct 18, 2022 11:23 pm
by OldNick
OK Ta. Gunna have to remember to do that before changing discs again.

What happens if my new disc or PC fails within the year? Disc is new, but the PC is pretty old.

Nick