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Magic Beta Crash.

Posted: Tue Mar 13, 2018 10:54 pm
by PoohBear
I just had the beta version crash on me, I was not doing much, had input midi going on with a shader and was switch between models at the time.

Wher are the crash reports?

Where do I send them?

Is there a thread for the beta stuff or is it just a case of starting a new one?



Regards
PoohBear.

Re: Magic Beta Crash.

Posted: Wed Mar 14, 2018 4:19 pm
by Magic
Thanks for letting me know. This forum is the right place to post a new topic about any Beta issues and/or any crashes.

When Magic crashes on OS X, you can simply copy and paste the crash report into an email.

On Windows, it's a bit more complicated because you have to do some minor Registry tweaks, but it's more accurate and helpful. Have you used the Registry Editor before?

Re: Magic Beta Crash.

Posted: Wed Mar 14, 2018 10:46 pm
by PoohBear
yeah, I'm a MSCE... :)

Worked for MS so use to dog fooding..

Regards
PoohBear

Re: Magic Beta Crash.

Posted: Thu Mar 15, 2018 2:48 pm
by Magic
Cool. In that case you can just follow the instructions here: https://support.symantec.com/en_US/arti ... 33988.html. And then you can email us the dump. Thanks!

Re: Magic Beta Crash.

Posted: Thu Mar 15, 2018 10:05 pm
by PoohBear
Hi Eric

Email address ?

I have also attached a Magic.txt file, this is a registry file type, rename from .txt to .reg to run.

So you could get people to create a directory called C:\DumpMagic
then run the reg file so you won't have to worry about people not being able to use the regedit program.

Dumps are then stored at C:\DumpMagic

Regarding my crash, looks like the issue is with my obj file and not Magic (you are more than welcome to the obj file).


Regards
PoohBear

Re: Magic Beta Crash.

Posted: Thu Mar 15, 2018 10:55 pm
by Magic
Thanks!

Good to know it's just the .obj file, but it still shouldn't cause Magic to crash. I'm happy to take a look at it if you want to attach it here.

Re: Magic Beta Crash.

Posted: Sat Mar 17, 2018 2:34 am
by PoohBear
I have attached the obj file that causes Magic to crash.. it's more or less empty.

Re: Magic Beta Crash.

Posted: Sun Mar 18, 2018 3:46 pm
by Magic
Thanks. It looks like it's just an issue of the file not ending in a newline ('\n'). The model-loading code uses an open-source library but I'll see what I can do about fixing it.