Now Crash on Export

[beatsaway]

Hallo

I have been using the software for a few days without problem until suddenly yesterday it starts to crash when i click 'go' for exporting video. I reinstalled the software and it still happen no matter which project I choose to export.

Anyone can suggest what is wrong...?

cheers
ken

below is the crash report from my mac
Crashed Thread: 0 Juce Message Thread Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000040dedeadbec8
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]

VM Regions Near 0x40dedeadbec8:
__LINKEDIT 0000000126acb000-0000000126b73000 [ 672K] r--/rwx SM=COW /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
-->
MALLOC_NANO 0000600000000000-0000600000600000 [ 6144K] rw-/rwx SM=PRV

Thread 11:: Dispatch queue: NSCGSDisableUpdates
0 libsystem_kernel.dylib 0x00007fff96edf38a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff96ede7d7 mach_msg + 55
2 com.apple.SkyLight 0x00007fff930c63b9 _CGSReenableUpdateForConnectionSync + 99
3 com.apple.SkyLight 0x00007fff932bfc98 CGSUpdateManager::enable_update(unsigned long long) + 532
4 libdispatch.dylib 0x00007fff96d8aef7 _dispatch_call_block_and_release + 12
5 libdispatch.dylib 0x00007fff96d820b8 _dispatch_client_callout + 8
6 libdispatch.dylib 0x00007fff96d98ae5 _dispatch_queue_serial_drain + 896
7 libdispatch.dylib 0x00007fff96d8acd9 _dispatch_queue_invoke + 1046
8 libdispatch.dylib 0x00007fff96d910f0 _dispatch_queue_override_invoke + 369
9 libdispatch.dylib 0x00007fff96d83e70 _dispatch_root_queue_drain + 476
10 libdispatch.dylib 0x00007fff96d83c47 _dispatch_worker_thread3 + 99
11 libsystem_pthread.dylib 0x00007fff96fcf712 _pthread_wqthread + 1299
12 libsystem_pthread.dylib 0x00007fff96fcf1ed start_wqthread + 13

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 358
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=378.1M resident=0K(0%) swapped_out_or_unallocated=378.1M(100%)
Writable regions: Total=464.6M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=464.6M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 256K 3
Activity Tracing 256K 2
CG backing stores 44.6M 8
CG image 1008K 29
CoreAnimation 72K 10
CoreUI image data 3936K 23
CoreUI image file 180K 4
Foundation 24K 3
IOKit 15.5M 2
Image IO 16K 4
Kernel Alloc Once 8K 2
MALLOC 359.4M 122
MALLOC guard page 48K 10
MALLOC_LARGE (reserved) 6092K 16 reserved VM address space (unallocated)
Memory Tag 242 12K 2
Memory Tag 249 264K 4
Memory Tag 251 28K 3
OpenGL GLSL 256K 4
SQLite page cache 64K 2
STACK GUARD 56.1M 38
Stack 26.3M 38
VM_ALLOCATE 1004K 33
VM_ALLOCATE (reserved) 36K 2 reserved VM address space (unallocated)
__DATA 41.7M 329
__GLSLBUILTINS 2588K 2
__IMAGE 528K 2
__LINKEDIT 117.7M 30
__TEXT 260.4M 327
__UNICODE 556K 2
mapped file 82.1M 39
shared memory 16.4M 15
=========== ======= =======
TOTAL 1.0G 1079
TOTAL, minus reserved VM space 1.0G 1079

Model: MacBookPro11,5, BootROM MBP114.0172.B13, 4 processors, Intel Core i7, 2.5 GHz, 16 GB, SMC 2.30f2
Graphics: AMD Radeon R9 M370X, AMD Radeon R9 M370X, PCIe, 2048 MB
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533642465238412D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533642465238412D50422020

[Magic]

Sorry about that. My first suggestion would be to try the new 2.01 Beta version because it has some bug fixes related to exporting. You can download it here: https://magicmusicvisuals.com/getbeta. Let me know if it helps.

[beatsaway]

Thank you soooo much! the beta version said that :


Magic can't export an .mp4 with audio if your sound card's sample rate is set to 96000 Hz.

Please adjust your sound card to 44100 Hz or 48000 Hz and restart Magic.

For more information, see Note 1 in the Movie Formats section of the User's Guide.


so I changed my soundcard setting back to 44100 and then everything works fine!

[Magic]

Good. That's what I thought the problem was