Unable to show any output no matter the project

Sun Apr 25, 2021 9:21 am

Screen Shot 2021-04-25 at 6.10.32 PM.jpg
Screen Shot 2021-04-25 at 6.10.32 PM.jpg (186.9 KiB) Viewed 2498 times


I just did a fresh install of Magic 2.3 (Performer) on macOS Big Sur 11.2.3. However, I do not get any output no matter what demo project I choose. The preview window always says "Preview stopped. Right-click to see menu", and the Magic Window always shows a blank black screen. I've attached a screenshot for reference.

The thing is that my audio is working fine, as I can see the volume meters going up and down (and hence my microphone is working well) I've uninstalled and reinstalled Magic several times at this point and there's no difference. What should I try next?
russellkim98
 
Posts: 5
Joined: Sun Apr 25, 2021 9:02 am

Re: Unable to show any output no matter the project

Sun Apr 25, 2021 1:59 pm

Uninstalling does not reset the settings because they are stored in a configuration file which remains on your computer. You have to select the Reset All Settings option from the Help menu.
Eric
Site Admin
 
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Joined: Wed Apr 09, 2014 9:28 pm

Re: Unable to show any output no matter the project

Sun May 23, 2021 3:25 am

Hi, sorry for the late reply. I've tried this several times and still have the same problem. This is weird because this is only a problem that has started for me in the past two months or so - the past two years I've been using magic have not had an effect. Could it be because of the Big Sur update?
russellkim98
 
Posts: 5
Joined: Sun Apr 25, 2021 9:02 am

Re: Unable to show any output no matter the project

Mon May 24, 2021 2:09 pm

I don't think it's Big Sur specifically, because we have a computer running Big Sur and Magic runs fine on it. What kind of graphics card do you have?
Eric
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Re: Unable to show any output no matter the project

Tue May 25, 2021 12:59 pm

I actually uninstalled it and installed it again, and this time it somehow works! Thank you anyway for your help.
russellkim98
 
Posts: 5
Joined: Sun Apr 25, 2021 9:02 am

Re: Unable to show any output no matter the project

Tue May 25, 2021 1:23 pm

Screen Shot 2021-05-25 at 10.21.31 PM.png
Screen Shot 2021-05-25 at 10.21.31 PM.png (75.11 KiB) Viewed 2358 times


Never mind, it's no longer working and has the same issue.

These are my computer specs. Are there any other things I can try?
russellkim98
 
Posts: 5
Joined: Sun Apr 25, 2021 9:02 am

Re: Unable to show any output no matter the project

Tue May 25, 2021 1:37 pm

Tinkering with this a little more, it seems that Magic works the first time after I restart my computer, but if I try quitting the program and opening Magic back up again, it ceases to work.
russellkim98
 
Posts: 5
Joined: Sun Apr 25, 2021 9:02 am

Re: Unable to show any output no matter the project

Tue May 25, 2021 2:22 pm

Thanks. Might have something to do with the AMD graphics card.

When you run Magic successfully, and then quit, does the Activity Monitor still show it running?

Maybe the graphics card isn’t being “cleaned up” properly after quitting…
Eric
Site Admin
 
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Joined: Wed Apr 09, 2014 9:28 pm

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