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Problems, help

Posted: Thu Dec 06, 2018 10:59 pm
by Friend of dogs
Hi. Fairly new user of magic, and definitely not a video guy, but I have been running into some issues using magic as of this week.

I needed to reinstall in because of something saying it hadn’t been able to secure a connection in a while, can’t exactly remember.. either way I ended up having to redownload the program, and now it is running way more sluggish than it had in the past, to the point of a laggy mouse cursor.

And in addition to this, I haven’t been able to export a clean video out of it. Everytime I do, the video that results from, comes out looking just as laggy as when it’s running, actually worse. It looks really really weird. This didn’t happen 2 months ago where I had exported videos no problem. The video I’m making is about 20 seconds long.

Re: Problems, help

Posted: Thu Dec 06, 2018 11:07 pm
by Magic
Sorry about that, can you please post a video demonstrating the problem?

Re: Problems, help

Posted: Sun Dec 09, 2018 2:25 am
by Friend of dogs
it wont let me attach a file without timing out.

Re: Problems, help

Posted: Sun Dec 09, 2018 4:27 am
by Magic
You can just post a link to a YouTube video ;).

Re: Problems, help

Posted: Wed Dec 12, 2018 11:29 pm
by caleidosdope
I experience similar problems with the newest versions (both beta and stable).
It runs extremely laggy. Seems to be more the case for some individual scenes (which ran fine on the older version).
Although other scenes show an incredibly high framerate while the performance is not better than before :?

I switched to a copy of the old version and there everything is allright...

Re: Problems, help

Posted: Wed Dec 12, 2018 11:56 pm
by Magic
Thanks for letting me know. Can you tell me exactly which older version of Magic works for you?

Also can you tell me what kind of computer you have and what is the exact version of your operating system?

Re: Problems, help

Posted: Thu Dec 13, 2018 12:36 am
by caleidosdope
I now use v2.2b1 (it is the only one that i still had the image of, but the stable version of 2.2 also worked fine).
I work on a macbook air 2012 and OSX 10.14.1

thanks for having a look on this!

Re: Problems, help

Posted: Thu Dec 13, 2018 4:22 pm
by Magic
Ok thanks. I think I know what the problem is. It exists in 2.2 but not 2.13. It is an issue with macOS Mojave only. I will upload a new Beta as soon as I've worked out a fix.

Re: Problems, help

Posted: Fri Dec 14, 2018 5:54 pm
by Magic
I just updated the Mac Beta, give it a download and see if it works better: https://magicmusicvisuals.com/getbeta