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Problems, help

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Friend of dogs
Posts: 20
Joined: Thu Dec 06, 2018 8:13 pm

Problems, help

Post by Friend of dogs »

Hi. Fairly new user of magic, and definitely not a video guy, but I have been running into some issues using magic as of this week.

I needed to reinstall in because of something saying it hadn’t been able to secure a connection in a while, can’t exactly remember.. either way I ended up having to redownload the program, and now it is running way more sluggish than it had in the past, to the point of a laggy mouse cursor.

And in addition to this, I haven’t been able to export a clean video out of it. Everytime I do, the video that results from, comes out looking just as laggy as when it’s running, actually worse. It looks really really weird. This didn’t happen 2 months ago where I had exported videos no problem. The video I’m making is about 20 seconds long.
Magic
Site Admin
Posts: 3440
Joined: Wed Apr 09, 2014 9:28 pm

Re: Problems, help

Post by Magic »

Sorry about that, can you please post a video demonstrating the problem?
Friend of dogs
Posts: 20
Joined: Thu Dec 06, 2018 8:13 pm

Re: Problems, help

Post by Friend of dogs »

it wont let me attach a file without timing out.
Magic
Site Admin
Posts: 3440
Joined: Wed Apr 09, 2014 9:28 pm

Re: Problems, help

Post by Magic »

You can just post a link to a YouTube video ;).
caleidosdope
Posts: 3
Joined: Tue Apr 04, 2017 12:02 pm

Re: Problems, help

Post by caleidosdope »

I experience similar problems with the newest versions (both beta and stable).
It runs extremely laggy. Seems to be more the case for some individual scenes (which ran fine on the older version).
Although other scenes show an incredibly high framerate while the performance is not better than before :?

I switched to a copy of the old version and there everything is allright...
Magic
Site Admin
Posts: 3440
Joined: Wed Apr 09, 2014 9:28 pm

Re: Problems, help

Post by Magic »

Thanks for letting me know. Can you tell me exactly which older version of Magic works for you?

Also can you tell me what kind of computer you have and what is the exact version of your operating system?
caleidosdope
Posts: 3
Joined: Tue Apr 04, 2017 12:02 pm

Re: Problems, help

Post by caleidosdope »

I now use v2.2b1 (it is the only one that i still had the image of, but the stable version of 2.2 also worked fine).
I work on a macbook air 2012 and OSX 10.14.1

thanks for having a look on this!
Magic
Site Admin
Posts: 3440
Joined: Wed Apr 09, 2014 9:28 pm

Re: Problems, help

Post by Magic »

Ok thanks. I think I know what the problem is. It exists in 2.2 but not 2.13. It is an issue with macOS Mojave only. I will upload a new Beta as soon as I've worked out a fix.
Magic
Site Admin
Posts: 3440
Joined: Wed Apr 09, 2014 9:28 pm

Re: Problems, help

Post by Magic »

I just updated the Mac Beta, give it a download and see if it works better: https://magicmusicvisuals.com/getbeta
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